FAQs

How does it work?

• Book an appointment at our LA studio or visit us at one of our pop-ups across the country. During your appointment, you’ll try on pieces from our extensive collection of vintage denim until you find your perfect pair (or a few!)
• Once you’ve found the pair or pairs you'd like to go with, one of our expert team members will customize the fit exactly how you want it. Want a tweak here or a little embroidery there? Just let us know—bringing inspo pics is highly encouraged!
• If you don’t find a pair during your appointment, no worries at all! The $175 deposit covers our time and resources to hold your spot. We receive new inventory weekly and would love to have you back anytime to find the perfect pair!
• Your custom Lenny denim will be ready and delivered to your door in 4–6 weeks.
• If you are purchasing from a pop-up denim takes 6-10 weeks.

Virtual appointments:

• Our team will give you a FaceTime call at your scheduled time. Make sure you have a soft tape measure nearby and are in a comfy space where you can take a few quick measurements.
• Don’t have an iPhone? No problem! Just shoot us a message before your appointment and we’ll send over a Zoom link instead.
• During the call, we’ll walk you through how to take your measurements, then chat about your dream jeans—what you like, what you don’t, and how we can make them just right for you.

What sizes do you carry?

• Vintage sizing runs small, and every piece is one of a kind. Our denim collection includes sizes ranging from kids’ fits all the way up to a 40-inch waist.
• Because of the nature of vintage sourcing, our available sizes can vary depending on when you book your appointment. If you’re looking for something specific, feel free to reach out—we’re happy to help guide you!

How long does it take to receive my custom denim?

• 4-6 weeks after your appointment or after your online order is placed. For pop-ups, it takes 8-10 weeks to get your denim. However, if you need them rushed we have a $250 fee to get them to you in 2 weeks.

What is your return policy?

• Because each pair of Lenny denim is custom-made just for you, all sales are final and non-refundable. However, we want you to love your jeans, so we handle adjustments on a case-by-case basis:

  • Please contact us within 7 days of receiving your denim if you need any alterations or adjustments.

  • We offer free adjustment alterations within 7 days for local customers and within 14 days for out-of-state customers.

  Alteration adjustments may include:

  • Re-tapering the silhouette

  • Adjusting the hem

  • Making minor fit tweaks (except making the denim bigger unless it visibly does not fit your body)

  Alteration adjustments DO NOT include:

  • Significant resizing beyond minor tweaks

  • Changes that alter the original custom design

  Please note: once your package leaves our store and is in the hands of UPS, we are no longer responsible for any loss or damage during shipping—it’s between the carrier and you.

What if my denim needs to be repaired down the line?

• We’re happy to help with repairs! Once we see your denim, we can provide you with an estimate for the cost.

How much is shipping?

• We offer complimentary shipping on all domestic orders. If you need further alterations unfortunately we do not cover shipping back to you. We will invoice you for a label. 

Is the pop-up fee of $115 refundable?

• The $115 fee is non-refundable as it directly contributes to the costs associated with creating and delivering our unique pop-up experience. We appreciate your understanding and support in helping us bring this experience to life.

What if I don't find denim during my in person fitting?

• We charge a styling fee of $175 to cover the time, expertise, and personalized service our team provides—whether or not you find the perfect pair of denim. This ensures we can continue offering a high-quality, tailored experience to every client.

Can I bring in my own jeans for tailoring?

• Unfortunately, no. As a vintage denim shop, we focus exclusively on customizing our unique collection and don’t have the capacity to alter your personal jeans.

What is Little Lenny?

• Little Lenny is our collection of vintage jeans for the little ones! These styles aren’t customized—they’re ready to go and can be purchased directly from our website. Once you place your order, they’ll be shipped straight to your door.