MADE BY DENIM LOVERS, FOR DENIM LOVERS
FAQs
- How does it work?
- There are two ways you can purchase custom jeans from us:
- (1) Book an appointment in person at our LA store or via Zoom. In your appointment, we will take necessary measurements and figure out exactly what your desired fit is. You can add any tweaks or embroideries you want, inspo pics are highly encouraged. After 3-4 weeks, you will receive your Lenny denim.
- (2) Purchase jeans directly from our online store. We have ready to wear styles you can buy instantly (tailoring is included in the price if you'd like to add your measurements on the product page). If you feel comfortable taking your own measurements, you can purchase through our Custom Shop. You can add your measurements and embroideries on the product page and we'll take it from there.
- What sizes do you carry?
- We have everything from size 23 - 44.
- How long does it take to receive my custom denim?
- 4-6 weeks after your appointment or after your online order is placed. However, if you need them rushed we have a $150 fee.
- What is your return policy?
- Everything is non-refundable as we are creating custom pieces. We will happily offer free adjustment alterations within 7 days of receiving your customs if you are local and 14 if you're out of state.
- Once the package leaves our store and is in the hands of UPS- we are no longer liable as it is between the post office and the receiver.
- Alteration Adjustments include the following:
- Waist is too big/too small
- Crotch has too much fabric
- Hips are not tight enough
- Adjustments DO NOT INCLUDE:
- Re-tapering the silhouette
- Making the denim bigger (unless it visibly does not fit your body)
- The hem
- What if my denim needs to be repaired down the line?
- We are happy to help and can give you an idea of pricing once we see the denim
- How much is shipping?
- We offer complimentary shipping on all domestic orders. If you need further alterations we will cover the cost of shipping back to you, however you are responsible for getting the garment back to us.
- How much is the consultation fee?
- The $55 consultation fee will go towards the cost of your jeans, however if you miss your appointment we do not refund the fee.
- Can I bring in my own jeans for tailoring?
- Unfortunately, no. We are a vintage denim shop and don't have the bandwidth to alter your own jeans. However, we highly encourage you to bring your favorite pair for inspiration purposes!